FAQ
- What Is Rockin Relief For The RSPCA?
- How do I bid on an item?
- How do I register to bid?
- Can I retract a bid?
- Is there notification if I am outbid?
- How will I know my bid is confirmed?
- Can I ask a question?
- Auction rules
- When does the auction end?
- What do I do if I am the item winner?
- How do I pay?
- How Do I Receive The Item?
- Currency?
- Will the item go into auction Overtime?
- Privacy Policy?
- GST?
- Receipt?
What Is Rockin Relief For The RSPCA?
The Frontier Touring Company, one of the key partners behind the overwhelmingly successful Sound Relief benefit concerts has teamed up with Australian strategy and design company bwired to launch another initiative for victims of the Victorian bushfires – this time for the furred and feathered ones. ROCKIN’ RELIEF FOR THE RSPCA will be an online charity auction aimed at raising money for the RSPCA’s Victorian Bushfire Appeal. Signed memorabilia, limited edition merchandise, money can’t buy opportunities and one-off rock’n’roll items from some of the biggest names in music and entertainment will be auctioned via an online website to raise funds for the RSPCA Victorian Bushfire Appeal. The site, designed and set up courtesy of bwired, will show the most current auction price but will keep bidder information confidential. Special thanks to the many artists, promoters, celebrities and companies who have kindly donated all items in the auction.
Simply enter the amount you wish to bid on the item. The amount of your bid needs to be higher than the existing bid. You will be asked to either register or login. There are no reserve prices on any items. You must be 18 years or over to participate in the auction.
You are not required to register until you place a bid on an item. This is a very simple process - you will need to provide your name, your contact phone number, date of birth and your current valid email address, you will also need to provide a User name and Password. A confirmation of your registration will be emailed to your valid email address within 10 minutes. If you do not receive your confirmation email within 10 minutes please contact rockinrelief@frontiertouring.com.au. Email addresses that are not valid are not able to participate in the auction.
All bids are final, you are not able to retract a bid once you push the "Place bid" button.
Is there notification if I am outbid?
Yes, an email will be sent to your valid email address notifying that you have been outbid.
How will I know my bid is confirmed?
A confirmation of your bid will appear on the screen.
Questions can be emailed to rockinrelief@frontiertouring.com.au but consider each item is what you see and as per the item description. Allow up to two business days for a response.
As a bidder you must follow the Terms & Conditions of the website.
Check each item page for closing time and date details.
What do I do if I am the item winner?
If you are the successful winner of an item you will be notified by email. This email will include How To Pay details - payment will be accepted via Paypal. Your email confirmation will confirm if you are required to pickup your item or if you are required to provide a postal address (must be street address - no PO Boxes).
Payment is accepted through Paypal. You will need to have a Paypal account. Paypal accept bank transfers, Visa & Mastercard. Payment is required within 7 days of item closing time. If payment is not recieved within this 7 days we may offer the item to the next closest bidder without further notice to you.
Each item page details if the item will be posted or if pickup is required.
Items are only available for postage or pickup once payment has been received.
Posted items will be sent via Australia Post Registered Post. Registered Post is available within Australia only. Registered Postage fees stated on item page are set rates. All Registered Post items require a signature upon delivery. All Registered Post items must be mailed to a street address (no PO Boxes). Additional postage fees apply to international buyers. Please allow minimum 14 days upon receipt of payment for postage within Australia.
Pickup items need to be collected Mon - Fri 10am - 6pm only. The buyer is responsible for arranging collection. International buyers are responsible for arranging collection.
All bids are transacted in Australian Dollars.
Will the item go into auction Overtime?
No, the last bid received prior to the stated end time will be the winning bid.
Please refer to our privacy policy statement.
For Australian residents: 10% GST is included in the winning bid price. For International residents: There is no GST applicable in the winning bid price, this applies only to items shipped to addresses outside of Australia.
You will receive a tax invoice when the item is posted, collected or emailed in the case of a voucher. A tax invoice will only be generated once payment is confirmed.